Shipping & Returns
Every BEADS MNM order is handmade to order or packed fresh from ready stock, so we treat shipping with the same care we put into beading — carefully, and with intention. Below you'll find everything you need to know about processing times, delivery, and our return policy.
How Long Does Processing Take?
Because each phone charm and accessory is handmade, please allow 2-3 business days for your order to be prepared before it ships. Made-to-order or custom pieces may take slightly longer — we'll always let you know at checkout or by email if your order needs extra time. During high-demand periods (holidays, sales, restocks), processing may extend by a few additional days, and we'll keep you updated if that happens.
Shipping Within Pakistan
We ship nationwide, with delivery typically taking 2-5 business days after your order ships.
- Orders over Rs. 2500 ship free
- Orders under Rs. 2500 are charged a flat shipping rate.
- You'll receive a tracking number by email as soon as your order is dispatched
International Shipping
International delivery typically takes 7-10 business days after dispatch, depending on your location and local customs processing. International shipping rates are calculated at checkout based on your delivery address and order weight.
Please note: any customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are not included in your order total.
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number and courier details. You can track your package directly through courier name's tracking page. If you haven't received tracking information within 2 business days of placing your order, please contact us and we'll look into it right away.
Damaged or Lost Orders
We package every order carefully to protect handmade details like beads, charms, and delicate strands during transit. That said, if your order arrives damaged, or doesn't arrive at all, please contact us within 2 of the delivery date (or expected delivery date) with your order number and, if applicable, photos of the damage. We'll work with you to make it right.
Returns & Exchanges
Because every piece is handmade, we handle returns a little differently than mass-produced items:
- We accept returns/exchanges within 2 days of delivery for unused, unworn items in original packaging.
- Custom or made-to-order pieces are final sale and not eligible for return, unless the item arrives damaged or defective
- To start a return or exchange, email us at Contact Us page with your order number and reason for return
- Once approved, please allow 3 business days for your refund or exchange to be processed after we receive the returned item
A Note on Handmade Variation
Since every BEADS MNM piece is hand-strung, slight variations in bead color, size, and pattern are normal and not considered a defect. If you ever receive an item that seems genuinely different from what you ordered, or arrives damaged, we want to know — reach out and we'll sort it out.
Questions?
If you have a shipping question that isn't answered here, message us on beads_mnm or Contact Us — we're happy to help before or after you order.